Shipping

Shipping is free to all European Union countries.

Deliveries will be made from Monday to Friday, with an estimated 3-5 working days. However, delivery times may vary depending on the delivery address. 

You can track the status of your parcel directly on the courier website via the link you will receive when you confirm your order. 

Returns

You can return any purchased online item within 14 days from the date of delivery. Return shipping costs are the responsibility of the customer.

You can request a return via the following steps:

1. Send us an email to shop@hidnander.com indicating your Order Number, and reason for the return. You can also request a return directly on the dedicated “RETURNS” page. If the reason for return is a quality issue, you need to include pictures of that issue in the email.

2. Wait for our reply, that will take up to 2 business days, confirming the return and providing the return label.

3. Make sure the products are in their original condition, with all the tags and packaging included. 

4. After we receive the products, we have up to 7 working days to confirm the conditions of the products and accept the return, and notify you via email.

5. The refund will be made using the same payment tool you selected in your purchase, and the processing time may vary, depending on your bank or selected payment tool. Return shipping costs will be deducted from the refund.